Do you have a question about a Zune feature? See the User's Guide for information about device setup and common procedures. For more technical assistance, search our Knowledge Base.

If you still have issues, several online resources are available:

• User's Guide, for how-to questions about your Zune and the Zune software
• Customer forums, where you can post questions for other customers and search for answers
• Knowledge Base, for more technical answers and troubleshooting steps

You can also register your device or request a repair online. Registering your device will help us assist you more quickly when you need support.

Please register your device online before calling so that we can help you more quickly.

We offer assisted phone support for technical issues or observable symptoms involving:

• Error messages or problems with the setup and installation of the Zune software
• Problems with wired connectivity and syncing from your device to the Zune software
• Issues requiring service or replacement of your Zune device or Zune accessories
• Issues with Zune Marketplace, billing, or account management

Assistance by phone seven days a week:

1-877-GET-ZUNE (1-877-438-9863)
TTY (hearing impaired): 1-800-801-1189

Hours of operation (daily):

9:00 a.m. to 1:00 a.m. Eastern time
(6:00 a.m. to 10:00 p.m. Pacific time)