United States- International

SUPPORT

English / Español

ZUNE SERVICE STATUS

Up and running.

Go to the Zune User's Guide

TOP ISSUES

 

HARDWARE | more


The battery does not seem to charge or charges very slowly when you try to charge a Zune device. Read more.

Your Zune device does not respond to button presses or has a black screen. Read more.

Your Zune device is not detected by your computer or the Zune software. Read more.

 

SOFTWARE | more


The Zune software is not displayed correctly on the computer. Read more.

A required component cannot be installed when you try to install the Zune software. Read more.

How to remove and then reinstall the Zune software. Read more.

 

SOCIAL & MARKETPLACE | more


Error message when you try to sign in to the Zune Marketplace or when you try to play content from the Zune Marketplace. Read more.

You cannot redeem a Zune trial offer, a prepaid subscription, or a prepaid points card. Read more.

Error message when you try to update or to add credit card information for a Zune account: "Credit card authorization failed." Read more.

How to create a Zune account. Read more.

 

ACCESSORIES | more


Troubleshooting issues that you may have with the Zune FM Transmitter v2. Read more.

How to troubleshoot audio and video issues that you may experience when you use the Zune Dock v2. Read more.

Compatibility of the Zune Dock v1 with Zune devices. Read more.