Zune.net
technical issues
hardware

Zune HD only

Most common Zune HD problems can be resolved by restarting the player. Read more

Your Zune HD does not respond when you touch the screen or press a button. Read more

How to reinstall the software for your Zune HD. Read more

 

Other Zune MP3 players

Most common Zune problems can be resolved by restarting the player. Read more

You cannot update your Zune player's software. Read more

Your Zune's battery does not seem to charge, or charges very slowly. Read more

Your Zune does not respond when you press a button or a control. Read more

Your Zune is not detected by your computer or the Zune software. Read more

Message on your Zune: "Contact support." Read more

If you have tried troubleshooting and are still experiencing problems, you may want to restore the player's software. Read more

software

You receive an error message when you try to install the Zune software: "Microsoft update is required." Read more

You cannot update you Zune player's software. Read more

How to use Quickplay. Read more

The Zune software does not display correctly on your computer. Read more

When you try to install the Zune software, you receive an error message: "A required component cannot be installed." Read more

How to remove and then reinstall the Zune software. Read more

How to create and manage playlists in the Zune software. Read more

How to create a sync group in the Zune software. Read more

How to change how audio and video files appear in your Zune collection, i.e., how to edit metadata. Read more

How to update album art in your Zune collection. Read more

System requirements for the Zune software. Read more

How to change what media syncs between the Zune software and your Zune player. Read more

How to troubleshoot USB sync issues between the Zune software and your Zune player. Read more

How to manage podcasts in the Zune software. Read more

Does the Zune software support audiobooks? Read more

You receive an error message when you try to install the Zune software: "System update required." Read more

social

Troubleshooting Zune sign-in issues. Read more

Forgot your password? Read more

Having trouble updating or adding a credit card to your account? Read more

How to create a Zune account. Read more

How to manage your Zune account. Read more

How to manage credit card payment methods for your Zune account. Read more

You are unable to accept Zune Terms of Service. Read more

accessories

Having issues with Zune FM Transmitter v4? Read more

Having audio and video issues with the Zune Dock v4? Read more

Information on compatibility of the Zune Dock v1 with Zune players. Read more

You experience issues when you try to use certain third-party accessories with your Zune player. Read more

Description of the external display capabilities for Zune devices. Read more

marketplace

How to cancel a Zune Pass subscription. Read more

How to manage credit card payment options for your Zune account. Read more

What is a Zune pass subscription? Read more

zune and xbox live

Zune on Xbox LIVE. Read more