Most common HD player problems can be resolved by restarting the player. Read more

Your Zune HD player does not respond when you touch the screen or press a button. Read more

When you move or rotate your Zune HD player, it does not respond as expected. Read more

Most common player problems can be resolved by restarting the player. Read more

You cannot update your Zune player's software. Read more

Your Zune's battery does not seem to charge, or charges very slowly. Read more

Your Zune does not respond when you press a button or a control. Read more

Your Zune is not detected by your computer or the Zune software. Read more

Message on your Zune: "Screen 5 Contact support." Read more

Your Zune unexpectedly restarts while you are using it. Read more

Message on your Zune: "The item is missing or can't be played." Read more

Immediately after your Zune starts up, a Zune logo appears on a black screen and your Zune stops responding. Read more

How to maximize battery life. Read more

How to troubleshoot wireless sync issues. Read more

If you have tried troubleshooting and are still experiencing problems, you may want to restore the player's software. Read more

Menu items are missing from the Zune player's home screen. Read more

How to connect wirelessly to Zune Marketplace on your Zune player. Read more

How to use Quickplay. Read more

The Zune software does not display correctly on your computer. Read more

When you try to install the zune software, "a required component cannot be installed." Read more

How to remove and then reinstall the Zune software. Read more

How to create and manage playlists in the Zune software. Read more

How to create a sync group in the Zune software. Read more

How to change how audio and video files appear in your Zune collection, i.e., how to edit metadata. Read more

How to update album art in your Zune collection. Read more

System requirements for the Zune software. Read more

How to change what media syncs between the software and the player. Read more

How to troubleshoot USB sync issues between the Zune software and your Zune player. Read more

How to manage podcasts in the Zune software. Read more

Does the Zune software support audiobooks? Read more

Forgot your password? Read more

Having trouble updating or adding a credit card to your account? Read more

If you have a Zune Pass subscription, accepting friends may unexpectedly use up space on your computer. Read more

How to create a Zune account. Read more

How to manage your Zune account. Read more

How to manage credit card payment methods for your Zune account. Read more

You are unable to accept Zune Terms of Service. Read more

Troubleshooting Zune sign in issues. Read more

Having issues with Zune FM Transmitter v4? Read more

Having issues with the Zune FM Transmitter v2? Read more

Having audio and video issues with the Zune Dock v4? Read more

Having audio and video issues with the Zune Dock v2? Read more

Information on compatibility of the Zune Dock v1 with Zune players. Read more

Having issues with the Zune Wireless Remote? Read more

You cannot hear or see media on your Zune player when you use the Zune AV Output Cable v2. Read more

You cannot hear or tune the radio when you have your Zune player connected to the Zune Dock. Read more

You experience issues when you try to use certain third-party accessories with your Zune player. Read more

You get an error message when you try to sign in to Zune Marketplace or when you try to play content from Zune Marketplace. Read more

How to restore lost content that you purchased from Zune Marketplace. Read more

Error message when you try to update or to add credit card information for a Zune account: "Credit card authorization failed." Read more

About Mixview and how to use it. Read more

About Zune Channels and how to use them. Read more

How to cancel your Zune Pass. Read more

Your 14-day Zune Pass trial is no longer working and you cannot download music. Read more