The most common device problems can be resolved by restarting the device. Read more.
The battery does not seem to charge or charges very slowly when you try to charge a Zune device. Read more.
Your Zune device does not respond when you press a button or a control. Read more.
Your Zune device is not detected by your computer or the Zune software. Read more.
Message on your Zune device: "Screen 5 Contact support." Read more.
Error message on your Zune device: "The item is missing or can't be played." Read more.
You cannot update the software on a Zune device. Read more.
Your Zune device unexpectedly restarts while you are using it. Read more.
A Zune logo appears on a black screen and the Zune device stops responding immediately after it starts. Read more.
If you have tried troubleshooting your device issue and are still experiencing problems, you may want to restore the device software. Read more.
The Zune software is not displayed correctly on the computer. Read more.
A required component cannot be installed when you try to install the Zune software. Read more.
How to remove and then reinstall the Zune software. Read more.
How to create and manage playlists in the Zune software. Read more.
How to troubleshoot USB sync issues between the Zune software and the Zune device. Read more.
How to change what media syncs with the Zune software and the Zune device. Read more.
How to edit metadata in your Zune collection. Read more.
How to use the Zune software to update album art. Read more.
The minimum system requirements for the Zune software. Read more.
Does the Zune software support the Mac OS? Read more.
Error message when you try to sign in to the Zune Marketplace or when you try to play content from the Zune Marketplace. Read more.
How to back up content that you purchased from the Zune Marketplace. Read more.
Error message when you try to update or to add credit card information for a Zune account: "Credit card authorization failed." Read more.
Accepting friends may unexpectedly use space on the computer if you use a Zune Pass subscription. Read more.
Troubleshooting issues that you may have with the Zune FM Transmitter v2. Read more.
How to troubleshoot audio and video issues that you may experience when you use the Zune Dock v2. Read more.
Compatibility of the Zune Dock v1 with Zune devices. Read more.
How to troubleshoot the Zune Wireless Remote v2. Read more.
You cannot hear or see media on the Zune device when you use the Zune AV Output Cable v2. Read more.
You cannot hear or tune the radio when you have your Zune device connected to the Zune Dock. Read more.
You experience issues when you try to use certain third-party accessories with a Zune device. Read more.
SOCIAL & SIGN IN
Having difficulties updating or adding a credit card to your account? Read more.
Forgot your password? Read more.
Tired of rocking out, need to cancel or manage your subscription? Read more.
Need help redeeming a prepaid Zune card? Read more.