To see your friends online, share music, and sync wirelessly , you'll need to connect your Zune to a network.
Connect Your Zune to a Network
From the home menu, select Settings.
Select Wireless.
Select Networks. Your Zune will automatically scan for available networks.
Choose a network and press the Zune Pad to connect. Enter the network password, if needed.
Zune Remembers Networks
Your Zune will automatically remember up to 10 networks and their passwords on a first-in, first-out basis. If you connect to more than 10 networks, the new network will be added as the 10th, the first network on the list will be deleted, and the other networks will all move up one position on the list.
Troubleshooting Networks
Some connectivity issues can relate to the proximity of your Zune to a router, or to the type of network authentication and encryption your router uses. Make sure you have your router documentation on hand and know a little bit about wireless networking when you get started (or have your friendly network administrator at the ready). If your network doesn't appear in the list of available networks, try some of the following solutions:
Try again. If there are a number of networks in your vicinity, Zune may find yours on the second try.
Move your Zune closer to the wireless router to get a stronger signal.
Position the wireless router or wireless access point in a central location. If your router is against an outside wall, the signal may be weak on the opposite side of the house.
Enter your security key again. You may have entered a security key that is not the correct length or format.
Some routers let you create a random security key (for example, "fluffy") for ease of use. If your router uses WEP authentication, you must provide a 10- or 26-digit hex key or a 5- or 13-character ASCII key. See your router's documentation to get the WEP key.
If your router uses WPA or WPA2 authentication, you must enter the correct length alphanumeric security key. See your router's documentation for details.
Your wireless network may not be broadcasting an SSID. To manually configure wireless sync for your Zune, see Wirelessly Sync to Your Collection.
Zune may not support your network authentication scheme. Zune doesn't support networks using 802.1x certificate-based security, which are usually found in corporate environments and public access points such as hotels, cafés, or other "hotspots" that require you to log in with a browser.
Note
If you configure your network to use a different authentication scheme, remember to reconfigure any devices (for example, your laptop) currently associated with your network.
If your router uses a WPA authentication scheme and you have a Zune 30, WPA2-PSK network types won't appear on the list of available networks when you click Show Advanced Settings for wireless sync. That's because Zune 30 players don't work with WPA2-PSK authentication schemes.
If your router is configured to accept only clients with specified MAC addresses, you must add the MAC address of your Zune to your router's list of accepted clients. To get the MAC address for your Zune, select settings, wireless, information.
If you're using shared-key authentication with a WEP-based network, you need to manually select that network type. Zune assumes that any WEP-based network is using open-system authentication. To manually select shared-key encryption:
In Zune software, click Settings, Device, Wireless Sync.
Click Configure Wireless Sync Now, Show Advanced Settings.
Under Network Type, select Shared Authentication Using WEP Key and enter your network key.
Configure your router so that index 1 is the active security key. Some routers store as many as four different security keys for a WEP-based authentication scheme—these are called key indexes. Zune supports key index 1 only. See your router documentation for details.
Make sure your router isn't configured to use a WPA2 authentication scheme with TKIP+AES encryption. WPA2-based networks can encrypt using TKIP, AES, or TKIP+AES. Zune doesn't support TKIP+AES encryption. For best results with Zune, use AES or TKIP encryption. See your router's documentation to configure encryption for your wireless network.***
In the Zune software, click Settings, Device, Wireless Sync.
Click Configure Wireless Sync Now, Show Advanced Settings.
Under Network Type, select WPA2 using AES or WPA2 using TKIP and enter your network key.
Many routers and wireless access points support "AP isolation," which allows each wireless client to be in its own virtual network. If this feature is enabled on your router, it might prevent your Zune from communicating with your computer. See your router's documentation for details.
Check our list of compatible routers. This isn't an exhaustive list, but it's a hopeful sign if your router is on it.
