Have questions about Zune Pass or Microsoft Points? Check here for answers.

Want to learn more about Zune Marketplace in general? See our Zune Marketplace FAQ.

Note

Zune Pass and Zune Marketplace are not available in all regions.

• What's a Zune Pass?
• What are the benefits of a Zune Pass?
• What are the benefits of song credits?
• How do I get a Zune Pass?
• How much does a Zune Pass cost?
• Does the cost of a Zune Pass include tax?
• What payment methods can I use?
• How do I add or change the credit card I use for my Zune Pass?
• How do I redeem my prepaid code?
• What are Microsoft Points?
• How do I buy points?

• I just bought a Zune Pass. How can I use it?
• How do I buy songs when I have a Zune Pass?
• Why are some songs unavailable with a Zune Pass?
• Can I use song credits to buy a song that's unavailable with my Zune Pass?
• Why are some downloadable Zune Pass songs only available for purchase when I buy the whole album?
• Are videos available for download with a Zune Pass?

• What is auto-renewal?
• Do I have to enroll for auto-renewal of my Zune Pass?
• On what day of the month does my Zune Pass automatically renew?
• I signed up for a 14-day free trial Zune Pass. Do I still get 10 song credits?
• When do this month's song credits expire?
• Do unused song credits carry forward to the next month?
• Does it cost extra to put Zune Pass music on a second Zune?
• Can I listen to Zune Pass music on more than one computer?
• Is the music that I download from Zune Marketplace protected?
• How can I cancel my Zune Pass?
• If I cancel my Zune Pass, can I still listen to the music I've downloaded?

A Zune Pass is a subscription that lets you download as many songs as you like from Zune Marketplace and listen to them for as long as you hold your subscription.

Songs you download with a Zune Pass can be synced with up to three Zune players, but they can't be burned to CD. To get burn rights for a song, buy the song using either Microsoft Points or song credits. Zune Pass subscriptions come with 10 song credits per month.

As long as your Zune Pass subscription is valid, you can:

• Download an unlimited number of songs on up to three computers.
• Play the songs an unlimited number of times.
• Sync the downloaded songs an unlimited number of times with up to three Zune players.
• Keep 10 songs every month for your permanent collection.

Songs that you download with your Zune Pass can't be burned to a CD unless you've bought them with your song credits. If you choose not to renew your Zune Pass after the subscription period ends, you won't be able to play the songs you've downloaded, though they will still appear in your Zune collection. Songs acquired using song credits are an exception: you can enjoy them indefinitely, even if your subscription lapses.

Songs bought with song credits become part of your permanent collection. Here's what you can do with songs you buy from Zune Marketplace:

• Play the song an unlimited number of times.
• Sync the song an unlimited number of times with an unlimited number of Zune players.
• Burn the song to CD up to seven times.
• Continue to play the song after your Zune Pass subscription has expired.

You'll find step-by-step instructions for buying a Zune Pass at Get a Zune Pass. You can also try a Zune Pass free for 14 days.

A Zune Pass is available for a monthly charge of U.S. $14.99 plus tax. For more about buying a Zune Pass, see Get a Zune Pass. You can try a Zune Pass free for 14 days.

No. Any applicable taxes will also be charged.

You can buy a Zune Pass using any of the following:

• American Express
• Discover
• MasterCard
• Visa

To update the payment method for your Zune Pass, see How to manage credit card payment options for your Zune account.

Once you sign into your account, click Settings, Account, and then click Redeem code. Then just enter your 25-digit code and click Redeem.

Microsoft Points are the way you buy music, games, videos, and more at Zune Marketplace, Xbox LIVE, and Games for Windows – LIVE. If you set up your accounts using the same Windows Live ID, you can share your points balance across Zune and LIVE purchases. Read all about Microsoft Points.

Buy Microsoft Points at Zune.net with your credit card or pick up Microsoft Points cards at participating stores. See complete instructions.

The next time you sign into Zune software and visit Zune Marketplace, you'll see download buttons next to most songs. Click the download button for each song or album you want to download, or—if your Zune is connected—drag a song or album to download and sync it automatically. If you're looking for inspiration, try Channels at Zune Marketplace, or go to Marketplace, Picks in Zune software for suggestions.

To manage your subscription, click Settings, Account.

See Get Music at Zune Marketplace for step-by-step instructions on buying music with Microsoft Points and song credits if you have a Zune Pass.

Not all songs have subscription-based rights, but you might be able to buy the songs instead (some songs are available only when you buy the whole album).

Yes.

The purchase availability of individual songs can vary depending on the artist and record company. Some songs are only available for purchase using Microsoft Points, not song credits.

No, videos can't be downloaded with a Zune Pass.

Your Zune Pass is automatically renewed through your credit card so that you can continue to enjoy the benefits of the Zune Pass without interruption. You can choose to have your credit card charged monthly or quarterly (every three months).

Yes.

To cancel your account prior to auto-renewal, sign in at Zune.net and go to My Account. In the section for Zune Pass and Microsoft Points, click Zune Pass. Select Cancel and click Next. Your Zune Pass media rights will remain active only until the end of your current billing cycle.

The date of the month of the original transaction is your renewal date. For example, if you bought your Zune Pass on the fifteenth of the month, you'll be automatically billed every subsequent month on the fifteenth.

No. Song credits are given at the start of your paid Zune Pass subscription and at the beginning of each billing period thereafter. Whether you sign up for a paid Zune Pass at the beginning or the end of your 14-day free trial, you won't be billed until your free trial has ended. When billing begins, so do your song credits.

Unused song credits issued as part of your Zune Pass expire at the end of the day before the renewal date for your account.

To check your renewal date:

1. Sign in at Zune.net, then click My Account.
2. In Account Information, click Billing Information, then sign in with the same e-mail address and password when you arrive at Microsoft Billing.
3. On your billing account overview, under Your Payment Methods, select the Account ID for your Zune Pass on the dropdown menu.
   If there's more than one account, you'll know it's the right one when you see your Zune Pass listed below in Your Services.
4. Click the designated payment type for this account.
5. On the payment account activity page, check the day of the month for the most recent transaction. That's your renewal date.
   Whether you have a one- or three-month subscription, unused Zune Pass song credits expire the day before that date on each month.

No. But for as long as your subscription is active, the moment any unused song credits expire, you'll automatically have 10 fresh credits ready to go!

Not at all! You can listen to your Zune Pass music on up to three Zune players.

Sure. You can listen to music downloaded from your Zune Pass account on up to three computers, and you can swap out one computer every 30 days. To review your computers and players, go to your Zune software's Account Settings and click Computers and Devices.

Music that you purchase in the MP3 format using either song credits or Microsoft Points has no associated media usage rights—you can back it up, listen to it on other computers and Zune players, and burn it to your own CDs, for your personal, non-commercial use. Other music that you download from Zune Marketplace using a Zune Pass is protected with media usage rights, which specify what you can do with the songs. For more information, see Media Usage Rights FAQ.

See How to cancel a Zune Pass subscription.

Music you buy using the song credits included with your Zune Pass is yours to keep. Your Zune Pass must be kept current, however, to continue to play the music downloaded as part of your subscription. Zune Pass downloads automatically expire if you don't renew your Zune Pass.