If you are deaf or hard-of-hearing, Microsoft customer service is available through a text telephone (TTY/TDD) service.

You can contact Microsoft Sales Information Center on a text telephone by dialing (800) 892-5234 between 6:30 A.M. and 5:30 P.M. Pacific time, Monday th

When you delete an item from your collection, it's deleted from your Zune the next time you sync.

You can also choose items to delete from your Zune but keep in your collection. When you sync, these items are merely skipped. Even if you've selected to sync all your music (or pictures, or videos, or podcasts), skipped items won't sync again unless you drag them to the device icon.

1. Connect your Zune to your computer.
2. In the Zune software, click the device icon and then click a category to see what's on your device.
3. Right-click the item you want to delete and select Delete from <device name>.The item is deleted from your Zune but remains in your collection. Zune won't sync it again unless you drag it to the device icon.

1. Connect your Zune to your computer.
2. In the Zune software, click Settings, Device, Sync Options.
3. Click Erase All Content.
   
   Note
   If your Zune has a custom background, the erase procedure won't remove it.

Remember, if your Zune is connected to your computer, sync starts as soon as you make a change in your collection.

This will erase everything on your Zune. Then you can reset your Sync Options and fill it up again the way you want it.

ough Friday, excluding holidays.

For technical assistance in the United States, you can contact Microsoft Product Support Services on a text telephone at (800) 892-5234 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, dial (905) 568-9641 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays. Microsoft support services are subject to the prices, terms, and conditions in place at the time the service is used.