Just beginning your Zune experience? Learn how to:

Set up your Zune

Organize your collection

Shop for music, videos, and more

Explore the User's Guide

Having problems with your Zune device, software, or accessories, or with Zune Marketplace or the Zune Social? Read our Knowledge Base articles:

The most common player problems can be resolved by restarting the player. Read more.

You cannot update the software on a Zune player. Read more.

How to troubleshoot USB sync issues between the Zune software and your Zune player. Read more.

Troubleshooting Zune sign-in issues

Most popular articles

Explore the Knowledge Base

Everything you need to know about:

Batteries

Your Collection

Marketplace

Playlists

Podcasts

Setup

Sharing media

Syncing

Wireless sync

The Zune pad

Videos (WMV):

Buy from FM

Channels

Mixview

Wi-fi

Get help from expert Zune users.

Go to the forums.

Top Support Links — Social and Marketplace
*Try This First* — Device Commands - How to Reboot, Reformat, and Restore Your Zune Device

Register Your Zune
Help us help you by registering your Zune as soon as you get it.

Manage Your Account
Edit your account information, including password, privacy settings, contact info, and subscriptions.

Online Repair
Having mechanical issues? Submit a repair request online.

Extended Service Contract
Get an additional year of product protection for just pennies a day.

Warranty Information
Information on your Zune's one-year limited warranty.

Contact Support
Register your Zune or request a repair online, or get assistance by phone seven days a week.